General terms and conditions (TAC)


 

The Salzburg Stadt Schiff-Fahrt GmbH & Co KG (Salzburg City Ship Cruise Ltd.), from now on to be referred to as operator, extolls the terms and conditions as the basis for its legal
relations for all bookings which can be activated in connection with internet bookings.

Reimbursement of tickets and accountability:
A reimbursement of pre-paid tickets is not possible. It is to be explicitly pointed out that the sale of tickets demonstrates a leisurely service and is therefore excluded from the legal right of
withdrawal as according to § 18 Abs.1 Z.10 und FAAG und § 3 Abs.3 Z.4 KSchG

Cancellation of the journey on the water:
In case of high water, low water or other conditions adverse to ship cruises for example such as bad weather, technical problems etc., the operator reserves the right to not undertake the Amphibian cruise on the water.
The point of entry takes place accordingly within a short distance of the dock. The cancellation of the journey on the water does not entitle the ticket holder to a refund, nor does the ticket holder have a claim to a lower
price or reimbursement of other expenses.

Cancellation of the journey on land:
Should a technical affliction arise in the Amphibian vehicle, leading to a suspension of the journey, the customer is entitled to a full refund. Other claims are not valid.

System charge:
€ 2.00 per booking

Loss of ticket or failure to turn up on time:
A replacement for lost tickets or for those who come too late is not possible.

Picture and sound recordings:
The ticket holder accepts that picture, video and sound recordings during boarding or the journey itself - in any form, without notice and regardless of the respective time limit – can be commercialized without compensation.

Picture and sound recordings:
The ticket holder understands that picture, video and sound recordings during the event – in any form and without a time limit – can be commercialized without compensation.

Data protection:
Personal data such as information on credit cards and ATM cards are safely imparted via SSL, are encrypted during the transfer and are indecipherable for third parties.
Furthermore, your data is only used for processing the booking at hand. The circulation of your data to third parties is ruled out.

Any other business:
Collateral agreements require written form in order to be deemed valid.

Place of jurisdiction:
Salzburg city, providing that non-legitimate regulations do not conflict.


DATA PROTECTION

Since the protection of your personal data is important to us, we would like to inform you that it is possible to visit our websites www.salzburghighlights.at, www.mozartfestival.at, www.festungrestaurant.at, www.amphibious-splash-tours.at (Salzburger Festungskonzerte GmbH, Salzburg Stadt Schiff-Fahrt GmbH & Co. KG, Dr. Erich Berer e.U., Festungsgastronomie GmbH, Dr. Berer KG, Festungskonzerte GmbH & Gastro KG) without providing your personal information. Your personal data disclosed to the above-mentioned domains (name, address, phone number, date and type of event) are electronically stored and processed and used exclusively for business and marketing purposes (e.g. electronic or postal newsletters) by the above-mentioned companies and the customer agrees with this use. The processing of the data takes place exclusively in a member state of the European Union or in another contract state of the Agreement on the European Economic Area (EEA). The data collected will not be disclosed to any third parties unless we are required to do so (such as investigation by criminal prosecution authorities). In such a case, we will inform the customer unless we would not violate any statutory provisions. The persons entrusted with the processing of the data are obligated to maintain confidentiality.  The customer has the right for information, correction, limitation, opposition or deletion of his data at any time, whereby it is stated that legal storage obligations (for example documents for fiscal treatment) are in opposition thereto.

 

Should you feel violated by your right to data protection, you have the possibility to file a complaint at the relevant regulatory authority:
Austrian Data Protection Authority
E-Mail:
https://www.dsb.gv.at


Cookies
The websites www.salzburghighlights, www.mozartfestival.at, www.festungrestaurant.at, www.amphibious-splash-tours.at use cookies. Cookies are files that are stored by websites on the server and retrieved when the page is visited again. The storage of cookies can be prevented by setting your browser accordingly. However, we point out that in this case some features on the website may be used only to a limited extent.

Google Analytics and YouTube
We use Google Analytics, a web analytics service provided by Google Inc. If you do not wish to use this web analytics service, you can disable this service as part of your browser setting. Furthermore, we use "social plugins" from YouTube as part of our websites. When calling these sites labeled "YouTube" certain data will be transmitted to the "YouTube server" in the United States of America.

 

 

TICKET-HOTLINE

+43 662 82 57 69-12

Anlegestelle Amadeus

Salzburg Makartsteg

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